As we enter the next generation we may expect to see more hotel facilities. Adopting a variety of smart technology to reduce operational costs. Improve guest experience, and generate new revenue streams. The potential can be found in the data. The properties that invest in gathering and analyzing data. In a meaningful manner will be the most successful.
Everything from the homes we live into the way our cities run is changing as a result of smart technology. The hotel business is no exception. In many aspects, the hotel sector is leading the way a smart business technology adoption.
From operations to guest experience to marketing. Smart hotel technology provides a large number of cost reductions and revenue opportunities. Allowing hotel operators to achieve new levels of profitability. Here are some ways that smart technology will reshape the hotel sector in the future.
Hotels of the future will offer facilities that can be adapted to everyone. Gourmet cuisine tailored to your palate and health goals. Means you won’t have to abandon your healthy lifestyle while on vacation. You will still be able to eat gourmet food! Hotels of the future will also use technology to help with food ordering and service. Fitness centers will serve as a hub. Interactive screens assist you in planning and completing your routine. Hotels in the future will still include luxury spas to promote lifespan and wellness.
Hotels will turn to technology to help them create more. A personalized and engaging experience for their customers. Hotels of the future will deliver a digitally immersive experience. Guests will engage and interact with a variety of digital places and surfaces. Travel and in-room experiences will be improved as a result of customization-enabled technology. Here’s a glance at what hotels of the future will have to offer:
Virtual Tour
Imagine walking into a hotel room on the other side of the world. Seeing the exact setup, views, and facilities. The virtual tour enables customers to tour a hotel, select a room, and book it all online. They can also visit local sites and feel secure in their trip plans before arriving.
Payments through Contactless Devices
Contactless payments are one of the most important hotel technology advancements. Helping to enhance transaction speed. Nonetheless, the recent introduction of mobile wallets and wearables has widened this sector. Giving customers alternatives even when they do not have their cards on them.
Contactless payments have always been viewed as a convenience. In the aftermath of the coronavirus epidemic, they have become much more of a need. Many consumers are hesitant to handle cash or use keypads to input their PIN. Employing contactless techniques will help keep your personnel safe as well.
RFID-enabled keyless entry system
After several years of global use, hotel key cards are now advancing to the next level. Today, traditional cards are effectively supplanted by mobile phones using RFID.
As a result, guests’ access to their rooms becomes easier and safer. They no longer have to worry about losing or deactivating their cards.
If you have distinct areas on your property where access is restricted to the hotel. Residents at particular times of the day. RFID technology allows your guests to travel around your hotel. Without having to notify reception or use key cards.
Spaces for interaction
In the future, interactive walls and areas will be widespread in hotels. In place of traditional wall art, hotels of the future will have walls that react to visitors’ motions. They will also have an interactive wall that will serve as an information desk. Tourists may use this page to check up nearby sights, restaurants, and activities. Guests will be able to interact with the wall to watch television. Interactive wall space replaces standard in-room entertainment systems.
Chat-bots
Chat-bots and online widgets are already commonplace on many websites. An important role in a modern hotel marketing plan. They are always used on platforms like Facebook Messenger and What’s App. The capacity to give clients quick replies to queries at all hours of the day is a major advantage here.
Some chat-bots may also program to talk in other languages. Providing a more comprehensive customer service experience. Because consumers have questions about rules and procedures. The importance of chatbots has expanded in the aftermath of COVID.
Robots that provide services
The hotel of the future will use robots to assist with a variety of activities. Including front-desk responsibilities, housekeeping, and even dining services. Many jobs will be performed by robots to free up hotel workers. Digital concierges will be available to provide guests with any information. This will free up concierge workers for additional guest-enhancing activities.
Environmental Hotels
While many hotels are now focusing on sustainability and environmental friendliness. Future hotels will be sustainable. Future hotels will be developed. With a low environmental effect and will use items and methods throughout. This includes using sustainable building materials. Growing vegetables in a garden. Putting mechanisms in place to recycle and decrease trash. Hotels will also build green zones in their rooms to reduce their carbon footprint.
Clever Rooms
Smart-featured rooms will be the standard in hotels of the future. Voice or gesture control will be used to operate room amenities and features. Heating and cooling systems will adapt based on heat sensors in the space. With a single touch or command, you should be able to the lighting in your room to your liking. The option to the colors of your room’s lighting will aid in providing that customized. Requests for room service or extras will be handled using a tablet. These rooms will be the epitome of customization.
Why is hotel technology gaining importance?
The concept of “business as usual” in the hotel sector is changing. While generic and “cookie-cutter” services may have sufficed a few years ago, this is no longer the case. Guests are expecting more personalized choices so that hotels fit their specific needs. Furthermore, the rise of the digital community indicates a high level of rivalry. Hotels must thus harness the tools and processes at their disposal. If they want to keep loyal customers. Hotel technology is already playing an important role. Its influence is only anticipated to grow in the future years.
TAKEAWAY
To meet high levels of visitor satisfaction in a modern and competitive environment. It is necessary to focus on each guest’s specific wants and expectations. Your consumers will be delighted, and you will have earned their confidence. You provide tailored services and amenities inside a modern and technology room environment.
This is where the greatest hotels shine. The first staff member you report an issue to should own it. See to it that the matter is handled or that you are with someone who can resolve it.
